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Can training improve organizational culture? : Experimental evidence from Ghana’s civil service

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Frame of Image  Henderson 2013, Gibbons 2020) I Especially impor tant for mid-level bureaucrats (team production, highly discretionary and collaborative tasks)
Limited evidence on org culture in public sector context
I Qualitative evidence from low/middle-income country governments (Grindle 1997, Tendler 1997, McDonnell 2017) I Quant evidence from hospitals and firms (e.g. Mar tinez et al 2015, Blader et al 2019) I Positive baseline correlations of org culture, management, task completion in our context
Our question: can training bureaucrats improve org culture and performance?
Training
Training overlooked in recent empirical literature on bureaucratic performance
I Selection, incentives, monitoring, management (c.f. Finan et al 2015, Rasul et al for thcoming) I Autonomy, delegation, politics (c.f. Pepinsky et al 2017)
Governments worldwide spend billions training bureaucrats, but little evidence on effectiveness
I Exception: RCT with Danish school leaders (Andersen et al 2018) I Use of training in public sector is less constrained than other management tools (e.g. selection, incentives)
Training may shape how bureaucrats think and work, along two dimensions:
I Skills I Expectations, norms, & culture
Training in Ghana’s Civil Service
Focus on mid-level professionals in central gov’t policymaking/ oversight roles, not frontline implementers
I Mid-level bureaucrats impor tant but understudied I 56 orgs, ⇠ 400 divisions, ⇠ 3000 individuals
These staff conduct routine 10-day trainings (“Scheme o


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Title Can training improve organizational culture?
Similar Titles
Sub Title

Experimental evidence from Ghana’s civil service

Material Type Proceeding
Author(English)

Azulai, Michel; Rasul, Imran; Rogger, Daniel; Williams, Martin J.

Publisher

KDI School; World Bank DIME

Date 2020-10
Event KDI school - World bank DIME conference on impact evaluation in governance and finance
Series Title; No KDI School-World Bank DIME Conference on Impact Evaluation in Governance and Finance
Pages 20
Subject Country Ghana(Africa)
Language English
File Type Documents
Original Format pdf
Subject Government and Law < Governance
Government and Law < Public Administration
Holding KDI School of Public Policy and Management
License