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Change management In government

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Frame of Image nvironment keeps changing - Technology / Customer - Frog is getting dead with comfort • Survival from competition -Bicycle can not stop : No complacence
Story of change or not ?
• Kodak : Film to Digital • IBM : HW to Svc • Chosun dynasty in 19th century of Korea • Korea after World War 2
Changes in Korean gov’t
 Market open for rice / beef  Real name financial system Property Registration of gov’t officials Personnel hearing for cabinet members
 Measuring customer satisfaction
Changes in gov’t
Major Changes
Policy-Making
Who initiates policy-making ?
• Top-Down Election manifesto, President office
• Bottom-Up Staff from customer complaint Mgmt from field experience
• Press or NGO
Who are there in change world ?
Who are there in change world ?
Leader
Participant
Agent
Resister
onlooker
Where does leader get insight ?
 Blueprint for To-be
 Benchmarking with Best Practice
 Sympathy with customer needs
Who should be Change Agent ?
• Compare two teams for change success. Each team has 12 members.  Team 1 : All members committed 90%  Team 2 : One member committed 100%, 3 members 90%, 8 members 70%
Mgmt Buy-in
Mgmt Buy-in
Understand
Commitment
Actions
Transparent Manager
“Boss, why should we do this ? We did it before and not succeed.”
9 Q’s by Change Resister
 Why? Why? Why?
 Me? Me? Me?
 Now? Now? Now?
Who are the major resisters ?
Senior Mgmt
Junior Mgmt Employee
How can we resolve resistance ?
Leading Change
Stages for change mgmt
1. 2. 3. 4. 5. 6. 7. 8. Establish a


Full Text
Title Change management In government
Similar Titles
Material Type Proceedings
Author(Korean)

김영규

Publisher

[Seoul]:Central Officials Training Institute

Date 2013-03
Pages 45
Subject Country South Korea(Asia and Pacific)
Language English
File Type Documents
Original Format pdf
Subject Industry and Technology < Entrepreneurship
Holding KDI School