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전자정부 구현을 위한 전자행정서비스 활성화 방안

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Frame of Image 자행정서 비스사업과 아울러 향후 전자행정서비스를 보다 발전시킬 수 있 는 기반을 마련하는데 도움을 주고자 하였습니다. 이러한 연구 를 통해 보다 고객 지향적이고 서비스 지향적인 전자정부를 구 현하는 데 일조 하고자 합니다. 여 본 연구를 책임지고 수행한 자인 究 센터 , 연구참 과 그 동안 자문과 지원을 아끼지 않았던
학계 전문가 및 공무원 여러분께 깊은 사의를 표하는 바입니다. 아무쪼록 이 보고서가 관계 공무원, 학자, 그리고 전문가 분들 에게 널리 활용되기를 바랍니다. 2002년 12월
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<제목 차례>
제 1 장 연구의 개요 ········································································· 1 제 2 장 전자정부 구현과 전자행정 서비스의 발전 ········ 6
제 1 절 전자정부 패러다임의 등장과 심화 ····································· 6 1. 전자정부의 대두 배경 및 의의 ······················································ 6 2. 전자정부 모델의 발전 및 전개과정 ·············································· 8 3. 국내 전자정부 추진과정 및 제약요인 ······································· 14
제 2 절 전자행정서비스의 발전 및 과제 ······································· 27 1. 전자행정서비스 도입의 의의 및 문제점 ··································· 27 2. 전자행정서비스의 개요 ·································································· 30
제 3 절 전자행정서비스의 추진방향 ··············································· 53
제 3 장 전자행정서비스 활성화를 위한 주요 요건 분석
·································································································· 56
제 1 절 전자행정서비스를 위한 민원서비스업무 분석 ·············· 57 1. 민원서비스 업무의 특성별 분류 ·················································· 57
제 2 절 민원행정서비스 전자화를 위한 주요 고려사항 분석 · 69 1. 민원인 및 민원처리기관의 신원확인 ········································· 69 2. 신청 및 통지 교부의 도달시기 ·················································· 76
ⅱ 3. 신청 및 통지 교부의 도달확인 및 기록 확보 ······················ 83 4. 민원처리과정에서의 기밀성 유지 ·········


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Title 전자정부 구현을 위한 전자행정서비스 활성화 방안
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Material Type Reports
Author(Korean)

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Publisher

서울:한국행정연구원

Date 2002-12
Pages 160
Subject Country South Korea(Asia and Pacific)
Language Korean
File Type Documents
Original Format pdf
Subject Government and Law < Public Administration
Holding 한국행정연구원