콘텐츠 바로가기
로그인
컨텐츠

Category Open

Resources

tutorial

Collection of research papers and materials on development issues

home

Resources
Government and Law Public Administration

Print

행정서비스헌장제도의 효과적 이행요인(Effective implementation of public service charter)

Related Document
Frame of Image 격 2,006기관에서 5,411 종류의 행정서비스헌장을 제정 운영하는 급 한 양적 성장을 이루었다. 그러나 이러한 성장에도 불구하고 행정서비스헌장이 고객에게 다 가가는 진정한 의미의 헌장으로 정착하는데는 많은 어려움을 내포하 고 있다. 행정서비스헌장 주체의 관심 부족, 제도상의 인적 물적 자원 의 부족, 각 기관에서 행정서비스헌장의 형식적 운영, 고객의 무관심 등 이다. 따라서 본 연구는 행정서비스헌장이 효과적으로 이행되기 위한 요 인을 다각적으로 분석하고 있어서 헌장의 질적 발전을 도모하는데 있어 시기 적절하고 의미 있는 연구라 할 수 있다. 본 연구가 진행되 는데 있어 많은 도움을 주신 관계자 여러분께 감사를 드리며 연구책 임을 담당한 윤광재 수석연구원과 김용훈 연구원의 노고에 감사의 말씀을 드린다. 2002년 12월 國 究
ⅰ <제목차례>
제 1 장 서 론 ····························································································· 1 제 1 절 연구의 목적 ············································································ 1 제 2 절 연구의 범위 및 방법 ···························································· 4 제 2 장 행정서비스헌장의 운영현황 ··················································· 7 제 1 절 미국의 고객서비스 기준 ······················································ 7 1. 도입배경 및 목적 ········································································ 7 2. 고객서비스 기준의 운영실태 ···················································· 8 제 2 절 영국의 시민헌장 ·································································· 1 2 1. 도입배경 및 발전 ······································································ 1 2 2. 기본원칙의 수정 ······································································ 1 4 3. 헌장마크제도 ·············································································· 1 9 4. 헌장마크와 관련한 최근의 경향 ············································ 2 1 제 3 절 프랑스의 서비스 질 향상헌장 ··········································


Full Text
Title 행정서비스헌장제도의 효과적 이행요인(Effective implementation of public service charter)
Similar Titles
Material Type Reports
Author(Korean)

윤광재

Publisher

서울:한국행정연구원

Date 2002-12
Pages 131
Subject Country South Korea(Asia and Pacific)
Language Korean
File Type Documents
Original Format pdf
Subject Government and Law < Public Administration
Holding 한국행정연구원