The e-governance generally can be defined that the government uses the advanced information and communication technologies to facilitate access to the administrative process and encourage greater citizen participation by providing citizens with better information and services. In an e-governance model, it cuts across boundaries of government organizations. Administrative processes thus required to be re-engineered to deliver services involving multiple departments/jurisdictions, business partners and citizens.
E-governance, when implemented well, is a participatory process. E-governance has the potential to make government more accountable to citizens. Facilitating, broadening and deepening openness and citizen involvement is fundamental to e-governance. E-government services should be of high quality and engage citizens in the policy process.
In order to encourage greater electronic participation government needs to prepare a detailed system to promote the electronic participation of citizens in the policy making process such as online public forums. This will work as more accurate and efficient means of collecting public opinion. Feedback mechanisms will also help maximize the usefulness of information provision and strengthen citizen participation. Asking citizens for regular feedback can create greater accountability. Also the effectiveness or success of e-governance should be evaluated through participatory dialogue and interaction. Such an eparticipation can be an extremely positive experience for citizens with benefits of e-government that far outweigh the risks.
This study analyzes the development of e-governance and current status of citizen's e-participation in Korea. The Korean government has made a lot of efforts to implement e-government and shown remarkable progress based on the world's best information infrastructure.
Based on the analysis of local government's e-service and citizen's e-participation in decision making process, this study shows the status of e-governance in local government's level. The results show that almost all local governments are trying to implement e-governance, but the degree varies, especially in citizen's online participation. Some local governments are actively encouraging citizen's participation in decision making process through interactive online channels such as public online forums. However, the study shows that the efforts to implement e-governance still have some limitations, especially in administrative process and customer relationship management. Based on the analysis, this study suggests some policy recommendations for better and mature e-governance. Most of all, the successful and mature e-governance requires to establish extra-government view of governance which includes partnership with citizens, businesses, and even other government entities.
e-거버넌스의 활성화를 위한 과제와 발전방향(E-governance and citizen e-participation)
서울 : 한국행정연구원
|Subject Country||South Korea(Asia and Pacific)|
|Subject||Government and Law < Public Administration|