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The 4th industrial revolution and the competent government

Related Document
Frame of Image ment
“The use of information and communication technology and its application by the government for the provision of information and basic public services to the people”
(United Nations E-Government Readiness Survey 2004)
7
Main Goals of E-government
• Efficient government management; • Better service delivery to citizens; • Improved access and outreach of information; and • Empowerment of the people through participatory decision making (United
Nations, 2004: 15)
8
Processes of E-government
9
10
11
12
13
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http://120dasan.seoul.go.kr/
http://www1.nyc.gov/311/index.page 15
Integration of emergency services channels
Integration of nonemergency services channels
§ 70% to 911 by non-emergent reasons è back logs and delaying emergency service delivery è need to reduce heavy load on 911 § Easy-to-remember access to both emergency and non-emergency services
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§ Three main functions: service requests, information provision, and departmental referral § Only some have: 300 cities in North America, and ...
BACK office
Service Integration Agency
Shared Services
Information
FRONT office
Service Request Feedback
Frontline Service
Internal Customers
License Finance Welfare
Construction
External Customers
Recreation
City Dept’s
Fire Police
Utilities
17
Organizational integration or just consolidation into one single number?
POLICE Department Customer Service Center FIRE Department Customer Service Center STREET Department Customer Service Center PARK Department Customer Service Center
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Full Text
Title The 4th industrial revolution and the competent government
Similar Titles
Material Type Proceedings
Author(English)

Nam, Taewoo

Publisher

Sejong, South Korea : KDI School of Public Policy and Management

Date 2017-07
Event

The Competent Government in the Age of the Fourth Industrial Revolution

Event [Videoconference] The Competent Government in the Age of the Fourth Industrial Revolution
Pages 74
Subject Country South Korea(Asia and Pacific)
Language English
File Type Documents
Original Format ppt
Subject Industry and Technology < General
Government and Law < Public Administration
Holding KDI School of Public Policy and Management
License