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정부업무평가 국민만족도 활용제고 방안(Using citizen satisfaction surveys)
| Title |
정부업무평가 국민만족도 활용제고 방안(Using citizen satisfaction surveys)
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| Material Type | Reports |
| Author(Korean) |
이광희 |
| Publisher |
서울 : 한국행정연구원 |
| Date | 2016-12 |
| Series Title; No | KIPA 연구보고서 / 2016-09 |
| ISBN | 978-89-5704-631-9 (93350) |
| Pages | 292 |
| Subject Country | South Korea(Asia and Pacific) |
| Language | Korean |
| File Type | Documents |
| Original Format | |
| Subject | Government and Law < Public Administration |
| Holding | 한국행정연구원 |
| License |  |
Abstract
There are continuously raised concerns about insufficient use of citizen satisfaction survey results, one of which is low application compared to input cost. Although attempts to apply the result to the government evaluation have been made, only a few people are interested in the feedback of citizen satisfaction. Another concern is about the survey process including validity and reliability. Due to the fact that there are too many national programs to measure, the public has to respond to the survey based on policy statements only and it is hard to capture who the beneficiary groups are. In addition to these concerns, it is required to realize Government 3.0 when gauging the program by building and disclosing a database for the citizen satisfaction survey.
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