The environment surrounding local government is changing due to localization, knowledge-based society, democratization and diversity. Monopolistic, quantitative and provider-oriented public service delivery is now recognized as an obstacle not only to the effective urban management but also to sustainable and competitive development of a city. This changing circumstance demands a new urban management which combines entrepreneuial mind including private sector participation with urban administration. The aim of this study is to suggest detailed strategies and implementation plans in terms of competitiveness and sustainability. An efficient public service delivery system, performance-oriented urban management and diversity of urban actors are proposed as tasks to be achieved. In doing so, detailed strategies and implementation plans are as follows:
Firstly, previous government-monopolized service delivery system should be changed in consideration of both attributes of service and urban conditions. In order to do this, private sector participation such as induction of private capital and contracting out should be actively introduced. The project area of private-public partnership should be also diversified.
Secondly, the reinforcement of market mechanism in public service delivery through institutionalization of competitiveness, the principle that beneficiaries should pay, readjustment of a service fee to a realistic level should be needed. In doing so, compulsory competitive tendering and the rationalization of management are inevitable.
Thirdly, a city-wide delivery system should be established. This includes the integration of service areas and facility management. These integrated efforts can be made through collaborative and complementary production between local governments.
Fourthly, performance-oriented public service delivery system should be established. In this context, customer' s evaluation and monitoring of public service is necessary. In order to do this, proper policy measures such as development of key index and evaluative model, openness of results, and feedback of the results should be implemented.
Finally, diversity of providers and multi-cooperation system should be established. The open decision of a service fee by citizens' participation in the process of service delivery, co-production by citizens, public service delivery by NPOs and local firms should be enlarged. In addition, collaborative networks connecting citizens, NPO, local firms and local experts should be set up under the local government' s initiative.
This study concludes that efficient and effective urban management of local government in the 21st century depends mot only on the awareness of mayor, public officials and citizens, but also on differentiated strategies and implementation plans according to the attributes of service and urban conditions.
- 21세기 도시경영의 과제와 전략(The tasks and strategies of urban management in the 21st centry)
- 이용우; 배용수
21세기 도시경영의 과제와 전략(The tasks and strategies of urban management in the 21st centry)
공공서비스 공급을 중심으로(With special emphasis on public service delivery)
경기 : 국토연구원
|Subject||Territorial Development < National Land Development|