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사회적 돌봄서비스 만족도에 대한 영향요인 분석(Determinants of users' satisfaction with social care services)

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  • 사회적 돌봄서비스 만족도에 대한 영향요인 분석(Determinants of users' satisfaction with social care services)
  • 김윤수; 류호영
  • 한국보건사회연구원


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Title 사회적 돌봄서비스 만족도에 대한 영향요인 분석(Determinants of users' satisfaction with social care services)
Similar Titles
Material Type Articles
Author(Korean)

김윤수; 류호영

Publisher

서울:한국보건사회연구원

Date 2012-09
Journal Title; Vol./Issue 보건사회연구:vol.32(no.3)
Pages 29
Subject Country South Korea(Asia and Pacific)
Language Korean
File Type Link
Subject Social Development < Social Welfare
Holding 한국보건사회연구원

Abstract

The purpose of this paper is to analyze determinants of users’ satisfaction with Korean social care services. Four social care services, including elderly care and daily activity assistance for the disabled, were used to investigate the levels of utilization and satisfaction of unit services such as physical assistance, emotional support, household service, and nursing care service. The t-Test, analysis of variance, and regression analysis were made by using a survey of 500 random samples. The analysis shows that among management factors the overall satisfaction with social care services is related with service providers’ research on users’ demand and compliance of service time. The analysis also finds a positive relationship between the overall satisfaction with social care services and the unit-service satisfaction with household support and emotional support. This result demonstrates empirically that the emotional support is important in social care services.