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장애인서비스의 질(quality)과 공급특성 연구(A study of service quality for disabled and influence of provision characteristics on service quality)

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  • 장애인서비스의 질(quality)과 공급특성 연구(A study of service quality for disabled and influence of provision characteristics on service quality)
  • 박수지; 정은희; 김가희
  • 한국보건사회연구원


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Title 장애인서비스의 질(quality)과 공급특성 연구(A study of service quality for disabled and influence of provision characteristics on service quality)
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Material Type Report
Author(Korean)

박수지; 정은희; 김가희

Publisher

서울 : 한국보건사회연구원

Date 2013-12
Series Title; No 연구보고서 / 2013-24
ISBN 978-89-6827-000-0 93330
Pages 205
Subject Country South Korea(Asia and Pacific)
Language Korean
File Type Link
Subject Social Development < Social Welfare
Holding 한국보건사회연구원
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Abstract

Purpose of this study is, first, a analysis of service quality concept and it’s perception process on perspective of service user. Second, a development of a scale of service quality for severly disabled adults. Third, a research on the existing state of service quality for disabled through the developed scales. Fourth, a exploitative analysis about effects of organization level on the service quality, with compare to effects of individual level.
From the results of these analyses, this study suggests finally a necessary of addition on the ‘participation’ as a scale item, a necessary of a political interest on the service processes in quality administration of government, instead of service outcome and a necessary of a practice training of service persons before the service delivery.