Purpose of this study is, first, a analysis of service quality concept and it’s perception process on perspective of service user. Second, a development of a scale of service quality for severly disabled adults. Third, a research on the existing state of service quality for disabled through the developed scales. Fourth, a exploitative analysis about effects of organization level on the service quality, with compare to effects of individual level.
From the results of these analyses, this study suggests finally a necessary of addition on the ‘participation’ as a scale item, a necessary of a political interest on the service processes in quality administration of government, instead of service outcome and a necessary of a practice training of service persons before the service delivery.
- 장애인서비스의 질(quality)과 공급특성 연구(A study of service quality for disabled and influence of provision characteristics on service quality)
- 박수지; 정은희; 김가희
장애인서비스의 질(quality)과 공급특성 연구(A study of service quality for disabled and influence of provision characteristics on service quality)
서울 : 한국보건사회연구원
|Series Title; No||연구보고서 / 2013-24|
|Subject Country||South Korea(Asia and Pacific)|
|Subject||Social Development < Social Welfare|