This study reviews the Korean e-government services for health and welfare to analyze the status of e-government in Korea, and to provide plans for future development. This study is also intended to study the changes in e-government health and welfare services abroad, to make analyses of its utilization and demands in Korea, and to provide health and welfare services appropriate for the information and communication-based society in the future.
In Korea, the concept of e-government was first introduced in 1996. On government department websites, institution-centered e-government services are provided. In the health and welfare sector, a portal website for four types of insurance, health improvement, project to aid in stopping smoking, and social insurance integration services are being tested.
Many countries provide health and welfare e-government services that use integrated media. In the health services sector, information technology is used extensively, and social welfare services are also provided online. Through reinforcing the back-office tasks which make the service possible, quality services are provided at a lower cost. Particularly, in Singapore which realized its e-government through citizen participation. In Korea, citizen groups can give useful feedback to local governments.
The results of analyzing the status of health and welfare e-government services in Korea through collecting public opinions show that the level of user satisfaction is significantly lower than the information delivery services. For the successful realization of client-oriented services in the health and welfare sector, it is necessary to operate a organization consisting of specialists, and to establish development strategies in petition administration services.
In the future, satisfying the demand for health and welfare e-government services will require higher quality services. Therefore, it is necessary to provide consumer-oriented services more effectively and efficiently. Above all, the service should be integrated and transparent to users.
- 보건복지 전자정부서비스 발전방안(Evaluation and improvement strategies for e-government services in the health and social welfare sector)
보건복지 전자정부서비스 발전방안(Evaluation and improvement strategies for e-government services in the health and social welfare sector)
서울 : 한국보건사회연구원
|Series Title; No||연구 / 2002-22|
|Subject Country||South Korea(Asia and Pacific)|
|Subject||Industry and Technology < Science/Technology
Social Development < Health