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A study of the influence on the operational performance of Incheon International Airport by the implementation of a quality management system

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  • A study of the influence on the operational performance of Incheon International Airport by the implementation of a quality management system
  • Lee, Yung Kil; Kim, Ki Woong
  • Academic and Business Research Institute


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Title A study of the influence on the operational performance of Incheon International Airport by the implementation of a quality management system
Similar Titles
Material Type Articles
Author(English)

Lee, Yung Kil; Kim, Ki Woong

Publisher

[Ponte Vedra Beach, U.S.] : Academic and Business Research Institute

Date 2013-10
Journal Title; Vol./Issue Journal of Aviation Management and Education:vol. 2
Pages 13
Subject Country South Korea(Asia and Pacific)
Language English
File Type Link
Subject Territorial Development < Transport/Logistics
Holding Academic and Business Research Institute
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Abstract

The purpose of this study is to determine the relationship between the implementation of a quality management system and the performance of Airport operations. It examined through the acquisition of an ISO 9001 certification, effect of process approach and operational performance of Incheon International Airport. As a result of continuous efforts with passenger and baggage quality management systems and process improvement activities, Incheon International Airport implemented a system to achieve the goals of shortening the arrival and departure processing times and minimizing the rate of mishandled baggage. The results of this study present performance data related to the implemented process and the improved performance achieved using the process approach. Therefore, this study provides evidence of superior airport operations and encourages airport operators worldwide to implement quality management systems. This paper provides valuable information and insights to help airport operations for achieve of competition advantage.