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Transfer passengers' perceptions of airport service quality : A Case study of Incheon international airport

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  • Transfer passengers' perceptions of airport service quality
  • Park,Jin-Woo; Jung,Se-Yeon
  • Canadian Center of Science and Education


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Title Transfer passengers' perceptions of airport service quality
Similar Titles
Sub Title

A Case study of Incheon international airport

Material Type Article
Author(English)

Park,Jin-Woo; Jung,Se-Yeon

Publisher

[Trondo],[Canada] : Canadian Center of Science and Education

Date 2011-07
Journal Title; Vol./Issue International Business Research:vol.4(no.3)
Pages 8
Subject Country South Korea(Asia and Pacific)
Language English
File Type Link
Subject Territorial Development < Transport/Logistics
Social Development < General
Holding International Business Research
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Abstract

This paper seeks to investigate transfer passenger’s perception of airport service quality and its influence on value, satisfaction, airport image, and passenger behavior. To test the relationships between the variables, Structural Equation modeling is used to analyze survey data collected from 331 transfer passengers at Incheon International Airport. The results show that airport service quality would raise the level of transfer passengers’ satisfaction, value perceptions, and airport image formation. In addition, airport service quality has an indirect impact on transfer passenger behavior by means of value, satisfaction, and airport image.