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Lessons Learned

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Title Lessons Learned
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Material Type Reports
Date 2015
Language Korean
File Type Theme
Subject Government and Law < Governance
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Abstract

Sub-Theme 4 l Lessons Learned



Korea’s E-Government is a solid example of how E-Government should be introduced and implemented for the enhancement of administrative efficiency and public service quality. Based on the examination of the evolution of Korea’s E-Government, the following lessons can be drawn. 



1) Political leadership is imperative. E-Government has been promoted by various presidents as a key part of the national agenda for government/administrative reform. Such support guarantees the allocation and mobilization of necessary financial and political resources throughout the course of system development.



2) A legal and institutional framework needs to be built. The introduction of a new system requires detailed planning and needs a legal framework to support it. The legal framework should be carefully prepared to achieve goals and strategies, and should identify participating actors, assign decision authority and responsibility, allocate financial resources, set timetables, etc. It is also important to establish a promotion and implementation organization such as the National Computerization Agency (National Information Society Agency) that is responsible for coordinating and managing E-Government projects.



3) Financial resources should be secured to implement the E-Government project. In addition to the annual budget, it is ideal for government to secure some financial resources for E-Government projects that involve the construction of infrastructure and data sharing centers, as well as development and maintenance of E-Government systems.



4) Residence Registration Number as a national identification system is also a critical infrastructure. Without unique identification numbers, integrating different databases is almost impossible. To build a seamless and integrated E-Government system, the government should develop unique identification numbers and use them as a linchpin for the integration.



5) Any E-Government project should be pursued as part of a vision for administrative and government reform. It should be systematically presented and used as an instrument for administrative reform in order to obtain sustainable support from political leadership. This also allows governments to maximize the potential synergistic effects with other reform initiatives.



6) Overcoming inter-agency conflicts is essential. Many agencies express different positions reflecting their own vested interests. The integration of different systems requires inter-agency collaboration. Inter-agency tension and conflict (i.e., information sharing) need to be overcome. Many E-Government systems involve various agencies which hold different types of public information that must be integrated. The role of the Special Committee on E-Government or any other organization in charge of E-Government should be able to build a consensus, and agreement is critical to successfully developing the system. To avoid possible delays caused by disagreement by particular agencies, the Korean government adopted a unique system called “settlement after investment” which enabled it to make decisions and implement E-Government projects without the full agreement of all related agencies.



7) Human resources development is critical. Utilization of a system is eventually more important than the planning and establishment of the system. Training programs need to be prepared and structured as part of project development. Prior to operation of the system, users should have sufficient training opportunities to avoid any potential confusion or resistance to the new system.



The Korean government has been dedicated to and continues to advance its future E-Government based on data, knowledge and creativity. Korea’s experience in this area stands out as an exemplary benchmarking case for ##3D_LAYER##other countries.[25]##3D_TEXT:For more details:##3D_LINK:http://eng.nia.or.kr/site/nia_eng/01/10101050000002016093002.jsp#active, ##3D_LINK: http://www.moi.go.kr/html/site/eng/eng_mov_3.html##3D_LAYER_END##